File claim online through My Protection Plan 360, with an Am Trust Phone Agent (888) 270-8432, or in a Microsoft Retail Store through a service advisor. A $99 deductible applies to any ADH claim or at any time when the customer is choosing to replace their device (During the OEM warranty period). One (1) ADH claim or up to three (3) repairs up to original purchase price. **Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product.Maximum battery capacity decreases with time and use. *Battery life varies by configuration, operating conditions, and other factors.Certain features require specific hardware, see. Upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device.To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice.

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